Policies
Shipping & Returns
Everything you need to know about delivery timelines, order updates, returns, and exchanges for your FROZZUR bedding and home essentials.
Shipping
Simple delivery details
We work to get your order to you as quickly and smoothly as possible. Shipping times may vary by destination, carrier demand, and product availability, but we always aim to keep the process clear and easy to follow.
Order processing
Most orders are processed within 1 to 3 business days. During peak periods or promotional events, processing may take a little longer.
Delivery updates
Once your order ships, you will receive tracking details so you can follow your package on its way to your door.
Returns made easy
If something is not the right fit for your home, we want the return experience to feel straightforward and stress-free.
What is your return window?
Returns are generally accepted within 30 days of delivery for eligible items in original condition.
What condition should items be in?
Returned products should be unused, unwashed, and in their original packaging whenever possible.
How do I start a return?
Please reach out through our contact page with your order number and the reason for your return so our team can help.
Do you offer exchanges?
If you received a damaged or incorrect item, contact us and we will help arrange a replacement or exchange when available.
When will I receive my refund?
Approved refunds are typically issued back to the original payment method after the returned item has been received and reviewed.
Are shipping fees refundable?
Original shipping charges are typically non-refundable unless the return is due to an error or issue with the item received.